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Halloween Costumes!

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For some of us, putting together the perfect Halloween costume can be a nightmare! We sit back in awe while our crafty friends effortlessly pull together the most creative costume ideas and wear them with pride.

 

Well, this year we decided NOT to buy from the bag! Instead, we turned to our community to see what items you guys are selling that might make a good costume idea… and live on through the holiday season after October 31st!

 

Challenge ACCEPTED!!!

  

First, we put together a list of our favorite fashion icons: Marilyn Monroe, Twiggy, Audrey Hepburn. Good list, right? Next, we looked at some famous photography of these ladies throughout the years. Finally, we took to the site to try and replicate their looks!

It totally worked. Not only were we able to find great looks for less, but the items individually are so cute we would definitely wear them again this holiday season!

 

Check it out - get your inspired pieces from Threadflip!

 

What looks are you going to recreate this Halloween? We would love to see photos - pretty please! Send them over by tagging us on Facebook, Twitter, and Instagram.

Customer Service Straight Talk: Choosing Acceptable Items to Sell

Let’s be honest. Selling items directly out of your closet can be awkward at first, right?! We all have had that moment of…

Would anyone enjoy wearing this top?

Will I ever want to wear this item again?

What happens if they don’t accept my items?

Choosing what items to send in can be just as unique an experience as shopping. It’s something that is completely different for everyone. We completely understand that so this week on Customer Service Straight Talk we are covering what items are acceptable to send in.

As a general overview, we accept Women’s Clothing and Accessories that are:

  • New

  • Pre-loved

  • Designer

  • Vintage

 

This includes:

  • Women’s clothing

  • Women’s shoes

  • Women’s jewelry

  • Women’s handbags and accessories

  • Women’s swimwear

  • Unisex jewelry

  • Unisex hats

  • Unisex neckties and bow-ties

  • Unisex eyewear

  • Unisex bags (such as laptop bags or briefcases)

  • Electronic device accessories (such as phone cases, laptop cases, tablet cases and phone charms)

 

Threadflip is a community curated marketplace that places an extremely high value on quality. Please only list items that you would be happy purchasing yourself. Items that violate our accepted merchandise policies will be removed without correspondence to the seller.

Chances are someone will love the items you send in. Some buyers are super excited to see items they tried to purchase years ago pop up on the site. Imagine if someone out there was super excited to find all of the items in your closet.

 

You can always visit our FAQ for more information on which items we accept. There is also a detailed explanation for what makes an item eligible to be sold and you can find that here.  Have questions for our customer service team? Feel free to leave them in the comment section!

 

As always you can find us on Facebook, Twitter, Pinterest and Instagram too!

Happy Flipping!

 

Customer Service Straight Talk: Getting Paid on Time!

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For this week’s customer service focus, we would like to clarify the payments process in order to explain [in a bit more detail] how the system is set up to protect you financially and get your payment over as fast as possible. We’re over the moon you love using the service, and want to make it as easy and as safe as we can for you to get the profit.

Okay, let’s jump right in. Payments - GO!

How long does it take to receive my funds?

It depends on the final sale price of your item.

  • Under $100: 
    For all items under $100, you will receive payment within 24 hours of the item being delivered to the buyer. The system has to sync with UPS. So, once you see confirmation of delivery the payment should be credited to your Threadflip account within the next day. We also send an email notifying you when the funds are available to cash out so you can also keep an eye out for that message in your inbox.

  • Greater than or equal to $100:
    For items over $100, it takes a little bit longer since the buyer is given a 3-day buyer satisfaction guarantee. Once the item is delivered, the buyer has three days to confirm satisfaction. Keep in mind, returns are not mandatory unless they fall under the FFF category. 

    It might take a little longer, but you’re getting get paid so much more!

  • PRO-TIP: Handling the shipping yourself? Don’t forget to enter your tracking information on the “Sales” page so we can confirm delivery. This is a MUST. Otherwise, we won’t be able to tell when the package is delivered and will have no way to confirm when your payment should be issued.

How do you receive payment?

We use PayPal for all payment transfers into your checking account. So, you will need to open an account and link your banking information in order to have the funds transferred there.

Once you are ready to transfer the funds, go to your Account page and select “Cash Out.”

PRO-TIP: To make sure you enter the correct email associated with your PayPal account when cashing out, login to PayPal prior to initiating the transfer. If an incorrect email address is entered, customer service has to get involved which will delay your pay day.

Why do we use PayPal for payments?

Simple. It’s for your safety and convenience. PayPal is one of the largest online payment processors. Using their service ensures your funds are being processed through a trusted financial institution.

Also, there are no additional fees to you! Threadflip incurs all transaction fees associated with the cash out. This way you don’t have to worry about any hidden fees being deducted from your payment. YAY!!

NOTE: The processing time from your PayPal account to your banking account is separate from the Threadflip transaction. Therefore, we have no control on how long this transfer takes. For more information, reference the PayPal FAQ.

That’s it! Not so bad, right? Back to the basics… safety AND convenience.

Now, go make it rain - no, not that kind of rain.  

Happy Flipping!

Top Seller Tips & Tricks

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Have tons of items in your closet and not enough eyeballs? We hear you! In this post, we will give you some tips and tricks from our top sellers to give some ideas around how to get your clothes more love.

Here we GO!!!

1. Brands 

A lot of fast fashion and independent designers typically don’t sell well. Here is a list of brands we don’t accept. As a general rule anything on the unaccepted list isn’t worth selling after shipping costs have been added in, so its usually not worth sending them in.

 On the other hand, other brands like Tory Burch, Michael Kors, and Louis Vuitton sell at lightening speed, especially when priced well!

It’s important to keep this in mind first and foremost when deciding what to sell on the site. Of course, the ultimate decision is yours.

 

2.  Photo quality

The product is the FIRST thing the community sees, so it has to make a positive impression in order to drive interest! Here are some tips to taking the best photo possible:

Use a dress form

When the item is on a dress form it comes to life better than it does on a bed or the floor.

White background

Let the product have the spotlight. Taking a photo with a colorful background takes away from your beautiful product.

Natural light

We know you’re not a professional photographer and so you probably don’t have professional equipment! A pro-tip is to use natural light as your lighting. Taking shots in the bathroom or in a dark place distorts the color of the product.

 

Lots of shots

The more photographs you have from different angles, the better. Show the product from the front, back, and side! For SHOES, always take a pic of the soles so the community can see their true condition. For bags, we recommend taking a photo of the inside so everyone can see the interior structure - pockets, etc.

Serial numbers

If your item is high-end and comes with a serial number or any kind of authentication, show it in the photo series. It helps validate it’s real! Another important point - if it is authentic, STATE IT. 

 

3.  Pricing

It might take a bit of digging to figure out what the original retail price of your item was. It’s important to list this so the community can see how much they are saving. Makes sense, right?! Buyers on Threadflip are usually looking for a deal. We recommend listing items 25-75% off the retail price depending on the age and condition of the item.

PRO-TIP: We offer a service called Full Service where we take care of all of these things for you. It is most definitely hassle free with all the benefits - up to 80% back. Get into it. We definitely are!

 

These tips will help your clothes sell faster so you can keep buying more! Don’t forget to follow us on Facebook, Twitter, Instagram and Pinterest for more discounts and selling tips.

Customer Service Straight Talk: Return Policy & Process

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Take a minute and think back to junior high - yeah, it’s a random ask but humor us. Every once in a while we would get these strange pains in our joints. Do you remember that?! They are called growing pains and man, they hurt - BAD. We’re growing - fast!! - and that’s awesome, but with growth comes growing pains.

As a startup, our growing pains are a bit different but they’re still there and they still hurt. It’s important to us that they don’t break your trust and faith in our marketplace. So, we have identified the top five questions you guys ask our customer service team and would like to answer you - in detail.  Over the next five weeks we’re gonna take a step from talking about fashion and trends once a week to talk to you *straight* about the questions and concerns you have.

After all, WE are not here without YOU.

First up to tackle is returns - both the policy and the process. Here is where you can find the return policy on our site.

Actually, let’s back up a bit… to start off, we should probably explain how our site works first. See, the experience has two different viewpoints because we have two different customers - buyers AND sellers. So, our return policy has to protect both sides of the market!

Well, this how we’ve tackled it…

As a blanket statement all returns are up to the SELLER. So, our BUYERS have to be certain they want the item.

If a buyer purchases an item and it’s in the same condition described by the seller but doesn’t fit the way they thought, then we recommend listing it back in your closet on Threadflip! If you liked it, chances are someone else will too. 

Now, if the item is Faulty, Fake, or Falsely advertised (FFF) the seller is required to accept the return. If this happens to you, we ask that you contact customer service and the seller within three days of receiving the item to flag the transaction and initiate the refund process.  

If you have any more questions, here is where you can find our Return Policy. You may also contact our customer service team at support@threadflip.com. We try extremely hard to address all concerns within a 48-72 hour window. Please keep in mind that our community is growing quickly and so that means a lot more inquiries.

Find us on Facebook, Twitter, Pinterest and Instagram too! Happy flipping!

Claire - Ferragamo

Raise your hand if you are a fan of Salvatore Ferragamo!

Did you know that Ferragamo is responsible for spawning the wedge and the cage heel? Unlike other designers, Salvatore Ferragamo infused a foundation of science in his creative approach to shoe design. A wide variety of celebrities have an affinity for the designer house and continue to wear his line on the red carpet.

Top Seller, Claire Ponriou actively hunts down Ferragamo products to sell. She’s some what of an expert on his design so we asked for her thoughts on what makes his design so unique.  

Q: Where do you live?

A: Athens, Greece

 

Q: How long have you been selling consignment on Threadflip?

A: I have been selling on Threadflip for the last 5 months.

 

Q: What is it about the designer that makes you like to wear their clothes?

A: Salvatore Ferragamo has a rich history (June 5, 1898 – August 7, 1960) as an Italian shoe designer. He worked with many Hollywood stars in the 1920s, before returning to Italy to found the eponymous company making unique handmade footwear.

 

Q: What was the first item you purchased from your designer partner?

A: The first thing I ever bought by Ferragamo was a pair of Black Leather Ankle Booties. This was about 15 years ago and I still manage to use them. They are of course premium leather; have a classic cut; medium height sturdy heels; with a small goldtone engraved logo. They are the pair I go to when I want to look chic for everyday.

 

Q: How does your designer partner allow you to express yourself?

A: I borrowed the following paragraph from Amanda Mull of Purse Blog as it epitomizes how I feel about the Ferragamo brand:

“More so than most American brands, who tend to try to please a crowd, Italian designers often have very specific customers. The Ferragamo items in general are polished, expensive-looking and just distinctive enough to warrant attention without being so over the top as to violate Ferragamo’s history of relative conservatism. And indeed, that history is apparent throughout the whole collection each year, which are the kinds of pieces a very successful woman could easily carry into a strict workplace without violating anyone’s sense of propriety or taste but still representing herself as totally in control of her personal style.”

 

Q: What has been the favorite piece you have sold of your designer partner?

A: My favorite piece has to be a pair of bright red iconic Varina ballerina flats with grosgrain vara bow and goldtone medallion at vamp. This was one of the first items I ever sold when I opened our shop! Such a cult classic piece and unmistakably a Ferragamo treasure!

 

Q: Anything else you would like to share about yourself…

A: I love the business I am in! I get to see and touch many iconic designer pieces, items that will no longer be produced as cost are nowadays so huge for handmade pieces. By owning a second hand store, I get the opportunity to sell items treasured by many that are super hard to find. In turn, giving customers the pleasure of finally discovering what they were looking for - at a fraction of the retail price! All the while making money… it is really priceless! And let’s be honest, I get to keep some of these gorgeous pieces to enjoy myself. It’s a dream.

http://www.threadflip.com/items/942866-auth-nwt-salvatore-ferragamo-orylag-rabbit-brown-poncho-fur-cape-one-size

http://www.threadflip.com/items/943025-auth-salvatore-ferragamo-tropical-jungle-print-silk-scarf-in-shades-of-l-brown

http://www.threadflip.com/items/942905-auth-salvatore-ferragamo-blue-woven-leather-booties-platform-ankle-boots-size-39

http://www.threadflip.com/items/942891-authentic-salvatore-ferragamo-yellow-fish-scarf-excellent-condition

http://www.threadflip.com/items/942857-authentic-salvatore-ferragamo-tiger-print-silk-scarf-in-black-grey-and-peach

http://www.threadflip.com/items/942804-authentic-salvatore-ferragamo-mens-brown-and-black-double-face-leather-belt-s

http://www.threadflip.com/items/943191-authentic-salvatore-ferragamo-black-woven-chain-link-detail-shoulder-bag

http://www.threadflip.com/items/943058-auth-salvatore-ferragamo-boucle-wool-brown-leather-shoulder-hand-bag-mint-cond

http://www.threadflip.com/items/942947-auth-salvatore-ferragamo-dark-red-burgundy-leather-shoulder-bowler-hand-bag

http://www.threadflip.com/items/942859-authentic-salvatore-ferragamo-large-dark-brown-leather-croc-embosssed-shoulder

Gigi is SO Gucci

Top Seller, Gigi Reed is no stranger to Gucci. In just a few months, Gigi has skyrocketed from a woman who needed to consolidate her closet to move across the country to being one of our seller stars.

The products she sells speak for themselves - they are always in incredible shape and highly desirable brands. See for yourself: http://www.threadflip.com/GigiReed

We decided to take a little time to get to know her and all the things about Gucci that she loves!

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Q: Where do you live?

A: I just moved to Durham, North Carolina from San Francisco a little over a month  ago.

Q: How long have you been selling consignment on Threadflip?

A: I started selling with Threadflip right before I moved. It was so nice to be able to sell some of the clothes I no longer wear before moving across the country.

Q: What is it about the designer that makes you like to wear their clothes?

A: Gucci is such an iconic brand. I love the history behind the label; the GG logo, the metal horsebit, the crest.

Q: What was the first item you purchased from your designer partner?

A: These sunglasses. They were my first pair of designer sunglasses and I wore them everywhere.

Q: How does your designer partner allow you to express yourself?

A: I love how Gucci pays tribute to their archives and history but always stays on trend. I think that’s something I aspire to do. Walk the line between being classic and current.

Q: What has been the favorite piece you have sold of your designer partner?

A: This bow wallet is so sweet. I love the embossed leather and the size of it. 

Q: Anything else you would like to share about yourself…

A: I work in Fashion as a marketing consultant for designers and boutiques. Seeing so many beautiful things each day I end up shopping more than necessary. It’s so nice to be able to use Threadflip to help keep my closet fresh and uncluttered.

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For more information on being a Full Service seller yourself, hit up our website: www.threadflip.com/sell

Refresh your wardrobe for Fall while making 80% on all prices! How much money is in your closet?